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Consumer Health Data Privacy PolicyConsumer health data we collect before you are a patient.
Washington My Health My Data Act, Nevada SB 370, Connecticut Data Privacy Act. Patient records fall under our Notice of Privacy Practices.
What we collect
Categories.
- Contact: name, phone, email.
- Coverage: the type of health coverage you tell us you have.
- Inquiry: that you asked about outpatient mental health care, the time you prefer a call, and anything you tell us on that call.
Where it comes from
Sources.
- You, through forms on this site, Facebook or Instagram lead forms, email, or phone.
- Your insurer, when you ask us to check your benefits.
Why we use it
Purposes.
- Call you back about the care you asked about.
- Check your benefits, with your permission.
- Keep records the law requires.
Who we share it with
Sharing.
- Your insurer, for a benefits check you asked for.
- Service providers who host our email, phone, and records systems, under contract.
- Meta, for a lead that came from a Meta lead form: the lead ID and whether the lead fit our program. Nothing about diagnosis, treatment, or whether you became a patient.
- Authorities, when the law requires it.
We do not sell consumer health data.
Your rights
Access, deletion, consent.
- Confirm whether we hold your consumer health data, and get a copy.
- Get a list of everyone we shared it with.
- Have it deleted.
- Withdraw your consent to collection or sharing.
Email admin@shiftsupportnetwork.com with the subject "Consumer Health Data Request", or call (805) 815-6777. We answer within 45 days. If we deny a request, email the same address with the subject "Appeal" and we answer within 45 days. Washington residents may then contact the Washington Attorney General.
Last updated: 2026-10-15. Vanguard Labs LLC, 28310 Roadside Dr, Suite 218, Agoura Hills, CA 91301.