Virtual care for the stuff that builds up after a long tour: stress, sleep, drinking that crept up on you, family tension. Three hours a day, from home, around your dispatch and your hall calls when possible. Your H&W fund probably already covers it.
You can be a driver, a package handler, a feeder driver, a mechanic, a sorter, a clerk, an inside worker, or any other Teamster at a sister employer. You're an adult. You know what's going on. This page is just here to make the next step obvious.
You haven't had a full night's sleep in months. You wind down with two or three drinks because nothing else works fast enough.
Telematics on every move. PCM in your ear. You're snapping at family by the time you get home. The pressure stops being a job and starts being a state.
Your kid asked why you're "different now." Your spouse is tired. You're tired of being the version of yourself that comes home after a tour.
It started as "just to come down after a tour." Now it's most nights. You've thought about cutting back and it didn't stick. We treat people with a substance use disorder. You're not a category. You're a person who came to look.
Under the Mental Health Parity and Addiction Equity Act (MHPAEA, 42 U.S.C. § 1185a), group health plans, including Taft-Hartley multi-employer H&W funds, must cover mental health and substance use disorder benefits on terms no more restrictive than medical/surgical benefits.
In practice, that means our two core programs are typically covered services under your fund:
Cost to you is whatever your plan's normal mental health or SUD cost-share is. We verify the exact number with your fund before anything starts.
Multi-employer fund covering hundreds of thousands of Teamsters across the country. Behavioral health is a covered benefit.
The H&W plan covering UPS package-car drivers, feeders, and inside workers represented by the IBT. Mental health and SUD covered under parity.
Multi-employer fund for Teamsters across New England trucking employers. Behavioral health covered.
Boston-area Teamsters H&W. Behavioral health covered.
Chicago-area Teamsters H&W including UPS drivers under the Local 705 supplemental agreement. Behavioral health covered.
Southern California Teamsters H&W. Behavioral health covered.
If your fund isn't listed here, that doesn't mean you're not covered. It means we haven't worked with a member from that fund yet. We verify coverage in 24 hours, no commitment. Western Conference of Teamsters members: check your H&W trust separately from your pension trust. Coverage is verified before anything starts and is never a guarantee of payment by your fund.
No 30-day disappearance. No facility. No box of belongings to bring. The program is built for working people who can't drop out of life for a month.
Three hours a day, three to five days a week. Most members are in the program eight to twelve weeks. Group therapy with other working adults. Individual therapy with a licensed clinician. Psychiatry as needed. Medication management for alcohol or opioid use disorder where clinically appropriate.
Evening IOP groups available for members on day routes. We schedule around dispatch, hall calls, and rotating shifts where the cohort allows. You don't lose your bid. You don't lose your hours toward pension. You don't lose your seniority.
When you're ready, you step down to weekly outpatient (ASAM 1.0) inside the same program with the same clinician. No new intake, no new portal, no new clinician learning your story from scratch.
Substance use treatment records are protected by 42 CFR Part 2, a federal rule that is stricter than HIPAA. Your records cannot be disclosed to your employer, your union, your fund, a court, or anyone else without your written consent for that specific disclosure. There is no general "the boss can see" disclosure.
Your local sees that you're a member in good standing. Your employer sees that you're working. Your H&W fund sees a claim line the same way it sees any other medical claim. Your pension hours are governed by your CBA, and a covered treatment claim does not show up as a leave or a job action.
If you ever need a return-to-duty letter (some safety-sensitive Teamsters jobs require this under DOT regs), we provide one through the channel your CBA and your employer's DOT policy require. You control what goes where.
Substance use records held to a stricter federal standard than HIPAA.
Pension and welfare-hour contributions are governed by your collective bargaining agreement. Covered treatment is not a job action.
If you want a spouse or adult family member at a family session, you choose. They don't see your individual sessions.
If your job has a DOT safety-sensitive component, we coordinate the SAP-defined paperwork through your employer's process.
We only run quotes from members who explicitly consent to share them. We don't pay for testimonials. We don't run scripted quotes.
Real members add quotes after consent. We will list first name only, role, and approximate length in the program.
Real members add quotes after consent. We will list first name only, role, and approximate length in the program.
Real members add quotes after consent. We will list first name only, role, and approximate length in the program.
No portal, no application form to complete first, no waiting for a referral. You can self-refer.
Call 844-SHIFT-RX (844-744-8379) or fill out the short form below. Member services answers Monday through Thursday, 5:30 AM to 8:30 PM Pacific. After hours, leave a message and someone calls you back the next business morning.
We verify your H&W fund coverage within one business day. You'll know your cost-share, your authorized level of care, and the program schedule before you commit to anything.
A licensed clinician walks you through an ASAM Criteria 4th edition multidimensional assessment. You start the program the same week in most cases.
Member-facing form. We respond within one business day. No employer or union notification.
Shift Support Network (Vanguard Labs LLC) is licensed by the California Department of Health Care Services (DHCS Cert 191663AP) for ASAM Outpatient (1.0), Intensive Outpatient (2.1), and ambulatory withdrawal management. We do not provide residential, inpatient, or medically managed withdrawal services. If a clinical assessment places a member at ASAM 3.1 or higher, we coordinate a warm handoff to an appropriate facility. Substance use treatment records are protected under 42 CFR Part 2. Mental health and SUD benefits are subject to your fund's plan terms; coverage is verified before admission and is not a guarantee of payment. We do not pay for referrals and we do not accept payment for them. No financial inducements, gift cards, or copay waivers are offered to members in exchange for choosing this program.
Citations: ASAM Criteria, 4th edition (2023). Mental Health Parity and Addiction Equity Act, 42 U.S.C. § 1185a. 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). Telephone Consumer Protection Act, 47 U.S.C. § 227. California DHCS SUD Certification 191663AP.
Crisis: This page is not a crisis line. If you or someone you know is in immediate danger of overdose or suicide, call or text 988 (Suicide & Crisis Lifeline) or call 911.