A treatment option your people will actually accept.
You route your colleagues to care every week. The reason they say no is almost never the problem. It is the thirty-day leave, the facility, and the fear that it gets back to the department. Shift removes all three: virtual intensive outpatient, around the shift, with substance use records protected under 42 CFR Part 2 and no notification to anyone. You can connect a member without their name, and without anything going through HR.
Three steps from your call to care that does not cost a member the job.
A peer support member, EAP coordinator, chaplain, or union officer can connect a member without anything being filed through the department.
You call. We answer.
A direct line to a clinician. No call center, no "press 2 for substance use." You do not need a member's name to talk through what care looks like first.
Confidential assessment
An ASAM Criteria assessment by phone or video, scheduled around the member's rotation. We verify benefits without contacting the department, and tell the member the real cost before anything starts.
Virtual IOP, on their schedule
Evening intensive outpatient so the member stays on or near duty. Higher-intensity hours by authorization for members on light duty or leave. Ambulatory withdrawal management when clinically appropriate.
The first thing your members ask. Who finds out?
Here is the honest answer, side by side. We spell out the narrow legal limits below rather than pretend they do not exist.
- No notification to a chief, captain, or supervisor.
- No report to HR or the union unless the member asks in writing.
- No facility to walk into. Care happens from home, off shift.
- No name on a building, no department vehicle in a parking lot.
- Substance use records protected under 42 CFR Part 2, a stronger federal shield than HIPAA alone.1
- An assessment scheduled around the rotation, by phone or video.
- Fitness-for-duty documentation only if the member requests it, in writing.
- Clinicians trained in trauma treatment and first-responder culture.
- 42 CFR Part 2 limits disclosure of substance use treatment records without written consent. Narrow exceptions exist (a valid court order following Part 2 procedures, a medical emergency, and mandated reporting of imminent harm). See the Notice of Privacy Practices.
A track inside our IOP, not generic care with a label.
Same DHCS-certified clinical model, delivered by clinicians trained in the culture, with group content built for the job.
Co-occurring by design
Substance use and the trauma underneath, treated together by one team. For most first responders they are the same problem.
Evidence-based trauma work
Cognitive Processing Therapy and EMDR, both strongly recommended in the VA and Department of Defense PTSD guideline, alongside relapse prevention and MAT.2
Built for the work
Group modules on alcohol and the job, sleep and shift work, hypervigilance, moral injury, identity beyond the badge, and means safety.
Around the rotation
Evening cohorts so a member stays on or near duty. PHP-intensity hours by authorization for members on light duty or leave.
Two real ways this gets paid for.
Out-of-network benefits
We are out of network with the commercial carriers, with in-network credentialing in progress. Many public-safety plans are self-funded PPOs with real out-of-network behavioral benefits. The Insurance and Benefits Trust of PORAC runs an 80/20 PPO administered through Anthem Blue Cross that pays out of network.3
Workers compensation
California makes PTSD a presumptive workplace injury for firefighters and many peace officers under Labor Code 3212.15, which can open a workers compensation path for trauma-driven care.4
Get Shift listed
We ask to be recognized as a known, vetted option on your peer support or EAP resource sheet. Legitimacy and member awareness, not a paid arrangement.
No kickbacks, ever
We do not pay for referrals and we do not accept payment for them. We do not condition anything on a member choosing Shift. Listing and education relationships only.
- VA/DoD Clinical Practice Guideline for PTSD: healthquality.va.gov.
- PORAC Insurance and Benefits Trust health plans: ibtofporac.org. Benefits vary by plan and member.
- California Labor Code 3212.15: leginfo.legislature.ca.gov.
Sending a member to read for themselves?
There is a member and family page written for the responder, not for you. It leads with confidentiality and staying on the job, and has a private benefit check.
Refer a member, or just ask us first.
For peer support, EAP, chaplains, union officers, and department staff. We respond within one business hour. Do not include the member's name. Secure intake follows by phone.
- No member identifiers on this form. 42 CFR Part 2 protects treatment records.
- We can talk through what care looks like before you connect anyone.
- We do not pay for referrals and we do not accept payment for them.
Prefer to talk? Call (805) 815-6777, book an intro call, or email admin@shiftsupportnetwork.com.
Thanks. We will be in touch.
Someone from Shift Support Network will follow up within one business hour. If it is time-sensitive, reach us directly.
Call (805) 815-6777If you or someone you are with is in immediate danger, call or text 988 (the Suicide & Crisis Lifeline) or call 911. Shift Support Network is an outpatient program and is not an emergency service. Service area is California. We are out of network with all commercial carriers; in-network credentialing is in progress. We do not provide residential, inpatient, or medically managed withdrawal services.