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Non-discrimination notice

Our commitment to non-discrimination.

Vanguard Labs LLC d/b/a Shift Support Network does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, gender expression, marital status, religion, or any other characteristic protected by law.

What this means in our care

How we treat every patient and prospective patient.

  • We provide equal access to care, regardless of the characteristics listed above.
  • We provide free aids and services to people with disabilities to communicate effectively with us, including qualified sign language interpreters and written information in accessible formats on request.
  • We provide free language services to people whose primary language is not English, including qualified interpreters and information in other languages, on request.
  • We comply with Section 1557 of the Affordable Care Act, Title VI of the Civil Rights Act of 1964, the Age Discrimination Act of 1975, Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, and the Americans with Disabilities Act, as applicable to a covered healthcare entity.
If you need help

How to request language or accessibility services.

Contact our office:

Phone: (805) 815-6777

Email: admin@shiftsupportnetwork.com

Mail: Vanguard Labs LLC, 28310 Roadside Dr, Suite 218, Agoura Hills, CA 91301

Services are provided at no cost to you.

If you believe we have discriminated

How to file a grievance.

You can file a grievance directly with our Compliance Officer:

Email: admin@shiftsupportnetwork.com (please use the subject line "Civil Rights Grievance")

Phone: (805) 815-6777

Mail: Compliance Officer, Vanguard Labs LLC, 28310 Roadside Dr, Suite 218, Agoura Hills, CA 91301

You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

  • Online: ocrportal.hhs.gov/ocr/portal/lobby.jsf
  • By mail: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201
  • By phone: 1-800-368-1019 (TDD: 1-800-537-7697)

Last updated: 2026-05-14.