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For the spouse making the callYou can start the call. We will take it from there.
A confidential virtual program for the working adult in your life. Evenings available. Most PPO plans verified before anyone commits. We handle the insurance call so you do not have to.
If you have been the one watching it get worse, you are not alone, and you are in the right place.
Most calls we get about a working adult come from a spouse, a partner, or an adult child. You do not have to have the conversation figured out before you call. You do not have to convince anyone on your own. The first call is between you and us. Nothing happens that you do not choose.
The things on your plate today that we can take off it.
The insurance call
We call the carrier or third-party administrator with you on the line, pull the out-of-network behavioral benefit, and tell you in plain English what a program would cost. There is no charge for this step and no commitment.
How to bring it up
If you want, we will walk through how to start the conversation with your partner. There is a clinical version of this. It is not "stage an intervention." It is small, specific, and centered on what you have actually noticed.
The clinical assessment
When your partner is ready, a licensed clinician does a 60 to 90 minute assessment by secure video and recommends the right level of care. There is no obligation after the assessment.
Family programming
If your partner enrolls, you are invited to family sessions every two weeks. You can also access your own support, independent of whether your partner does.
The honest answers.
What if they refuse to enroll?
That is the most common version of this call. We do not expect you to convince anyone. The first step we recommend is not asking them to enroll, it is asking them to talk to a clinician one time, no commitment. That is a smaller ask, and it produces better results than pushing for enrollment up front.
Can I call without telling them?
Yes. The first call is between you and us. We do not contact your partner unless and until you and they tell us to. We will not call your home phone, we will not text your shared family number unless you say it is fine.
Will the call be confidential?
Yes. We do not share who calls us, and your partner's clinical record (if and when there is one) is protected under federal law as a substance use treatment record, separately from general HIPAA.
What if they get angry?
That happens, especially the first time. We can give you specific language that lowers the temperature of the first conversation. The goal of the first conversation is not enrollment, it is permission to talk to a clinician once.
What if their employer finds out?
By federal law, we cannot disclose treatment to an employer without your partner's written permission. Not even confirm they are a patient. That is real, that is enforceable, and it is the reason the program exists in this form.
What about our insurance?
Your partner's insurance does not get notified that treatment is happening for any reason other than payment, and an EOB goes to the subscriber, not the employer. We can walk through how the program will and will not appear on the insurance summary so you both know what to expect.
How much does this cost?
We do not know without checking your plan. Once we pull the out-of-network benefit, we give you a specific dollar number for the program. There is no charge for that step and you decide what to do with the number.
I am not the patient. Can I still get support?
Yes. We can connect you with family resources independent of whether your partner enrolls. Carrying this alone is the part that is most likely to break.