Home / Mission and vision
Our visionA version of behavioral health where nobody has to leave their job, their family, or their own life to get well, and nobody has to earn the right to be heard first.
Two sentences we can be held to. The vision is where we are trying to get. The mission is the work in front of us.
Shift delivers licensed virtual outpatient treatment for substance use and co-occurring mental health, built around the relationship first, held to real accountability, and measured to see whether it actually worked.
Licensed by California DHCS under certification 191663AP. Delivered by secure video. All clinical care is directed and supervised by our Medical Director, Oren S. Raphael, MD.
Treatment that fits your life. Delivered where your life already is.
Not values on a wall. These are the calls we make when the easy answer points the other way.
Modality, curriculum, and setting matter. None of them work without a person on the other side who is actually listening. We hire, train, and staff for that first.
Virtual is not a discount version of care. It is the delivery model that reaches the parent, the shift worker, and the student who would otherwise never go. The recovery has to hold at home, so the treatment happens at home.
Structure, attendance, drug testing, and honest clinical feedback are part of the work. None of it requires making a person small to deliver it.
In family and adolescent work there are usually two frightened parties and no neutral ground. We hold the young person's story and the parent's fear at the same time, and we do not pretend that is easy.
Level of care follows the ASAM assessment. We verify benefits and state the cost before anyone commits. When we are not the right fit, we say so and refer out.
Attendance, engagement, level-of-care changes, and completion are tracked and reviewed as data, not as anecdote. What we see in the work tells us what to build. The data tells us whether it worked.
The story behind these principles, and the two people it started with, is on our story page. Found Recovery is a separate company with its own license, staff, and accreditation.
We verify what your plan actually covers, tell you the cost before you commit, and confirm whether this is the right level of care. Call anytime and leave a message, and we return calls the same business day.
Verify your benefits, same business day.
Send us the carrier on your card and we tell you what the plan actually covers before you commit. Call anytime and leave a message. We return calls the same business day.