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Verify your benefits

Find out what your plan covers, same business day.

Send us your carrier and we run the benefit check. You get a straight answer on what your plan does and does not cover, and what you would owe, before you commit. Nothing to pay for the check. Call anytime and leave a message, and we return calls the same business day.

Call (805) 815-6777

How the check works

Tell us your carrier. We do the rest.

You do not need to know your benefits. Give us enough to look up the plan and we come back with what it covers for virtual outpatient care and what you would owe. The check is free and there is no commitment until you decide.

  • Call (805) 815-6777 anytime and leave a message. We return calls the same business day.
  • We need only the last 4 of the member ID to start, never the full ID.
  • Confidential. SUD treatment records are protected under 42 CFR Part 2.

Prefer to talk? Call (805) 815-6777, book an intro call, or email admin@shiftsupportnetwork.com.

Shift Support Network is a California-licensed outpatient program for substance use and co-occurring mental health. Care is virtual. We are out of network with the commercial carriers, with in-network credentialing in progress, so the benefit check tells you exactly where your plan stands.

Start the benefit check

Takes about a minute. Required fields are marked. Please do not include anyone’s full medical details in the free-text fields.

Only the last 4. We never need the full member ID to start.

Free text. Please leave out any medical details.

We’ll only use this to run the check and follow up about care. Submissions are sent to our admissions inbox; treatment records, once you enroll, are protected under HIPAA and 42 CFR Part 2. See our privacy notice for more. Submitting this form is not a clinical assessment and does not create a clinician-patient relationship; that begins after a clinical assessment is completed.

Thanks. We’re on it.

We’ll run the check and call you back with what your plan actually covers. If it’s time-sensitive, reach us directly, any hour.

Call (805) 815-6777
What happens next

Three steps, and you decide.

1. We run the check

We verify your specific plan directly with the carrier or fund. No cost to you, and you do not have to make the call.

2. We call you back

We tell you, in plain English, what the plan actually covers for virtual outpatient care and what you would owe. Usually the same business day.

3. You decide

No pressure and no commitment. If we are not the right level of care, we help you find who is.

What we will not do

The check is free, and yours stays yours.

We will not bill you for the check

Verifying your benefits costs nothing. There is no charge for the call and no obligation to enroll.

We will not tell your employer or union

What you share with us is not reported to your employer, your union, or your fund. Substance use records carry the extra protections of 42 CFR Part 2.

We will not ask for your full member ID

The last 4 of the ID is enough to start the check. We never need the full number up front.

Questions people ask first

The honest answers.

What is a benefit check?

It is a look at your specific insurance plan to see what it covers for virtual outpatient treatment and what your share of the cost would be. We contact the carrier or fund, confirm your out-of-network behavioral health benefit, and translate it into a plain-English number before you commit to anything.

Does it cost anything?

No. The benefit check is free, there is no charge for the call, and there is no obligation to enroll. You only decide to start care if and when the numbers and the fit make sense to you.

What does out-of-network mean?

We are not contracted directly with your insurance carrier right now, with in-network credentialing in progress. Most commercial plans, union funds, and self-funded employer plans still include an out-of-network behavioral health benefit that helps cover care like ours. The check tells you what your plan pays and what you would owe.

Will my employer or union find out?

No. Running a benefit check does not notify your employer, your union, or your fund. Your treatment records, once you enroll, are protected under HIPAA and the additional confidentiality rules of 42 CFR Part 2 for substance use care.

What if my plan says it has no out-of-network benefit?

That is usually an authorization question, not a decline. Plans that limit out-of-network care will often still authorize it when the right level of in-network care is not available, through a single case agreement or a medical-necessity review. We check either way and tell you where you actually stand.

Can a spouse or dependent on someone else’s plan use this?

Yes. If you are covered as a spouse, partner, or dependent on another person’s plan, that coverage generally extends to you. Give us the carrier and the last 4 of the member ID on the card and we verify the benefit for the person who needs care.

How fast is it?

Most benefit checks come back the same business day. If you reach us by phone during business hours, we can often start verifying while you are still on the line.

Get the real number first.

Start the check above, or call and we will run it with you. You will know what your plan covers and what you would owe before anything is committed.

If you or someone you’re with is in immediate danger, call or text 988 (the Suicide & Crisis Lifeline) or call 911. Shift Support Network is an outpatient program and is not an emergency service.

Verify your benefits, same business day.

Send us the carrier on your card and we tell you what the plan actually covers before you commit. Call anytime and leave a message. We return calls the same business day.