Virtual IOP for Compass Group USA plan members

The Compass Group USA plan is an employer health plan administered by Aetna. Shift Support Network is out of network, and many members' plans include an out-of-network behavioral health benefit. We check yours free and tell you the cost before you start.

The plan at a glance

Plan	Employee Benefit Plan of the Compass Group USA, Inc.
Sponsor location	Charlotte, North Carolina
Participants	154,481 on the 2024 Form 5500 filing
Claims administrator	Aetna, as named in public Transparency in Coverage price files
Shift's status	Out of network with Aetna

Your card shows the plan option and group number. That tells us whether you have a PPO-style option with out-of-network benefits or an HMO or EPO-style option that usually pays little out of network. Large employers usually self-fund their plans, which means the employer's plan document, not the carrier, sets the out-of-network terms. More on the carrier side: Aetna.

The program

Evening and morning groups by video, built around a working schedule.

Schedule

Evening groups Monday, Tuesday and Thursday, 5:30 to 8:30 PM PT (8:30 to 11:30 PM ET)
Morning groups Monday, Tuesday and Friday, 10:00 AM to 1:00 PM PT (1:00 to 4:00 PM ET)
Afternoon groups by arrangement at intake
9 group hours a week plus a weekly individual session
All by secure video

Where you can attend from

California: substance use and co-occurring mental health
New York and New Jersey: mental health
Licensure follows where you are physically located during sessions
Medicaid and Medicare are not eligible for this program

How virtual IOP works in general: virtual IOP explained. Cost mechanics: how much IOP costs and out-of-network benefits.

Questions members ask first

Plain-English answers.

Does the Compass Group USA plan cover virtual IOP?

Many Compass Group USA members have an out-of-network behavioral health benefit that can apply to intensive outpatient care, including by telehealth. Terms vary by plan option, so we check yours free before you start.

Is Shift in network with Aetna?

No. Shift is out of network with Aetna and with commercial carriers generally. We pull your out-of-network benefit and give you the cost before the first session.

Where do I need to be to attend?

Telehealth licensure follows where you are physically located during sessions. Substance use and mental health care are available to members in California. Mental health care is available to members in New York and New Jersey.

What times are the groups?

Evenings Monday, Tuesday and Thursday, 5:30 to 8:30 PM Pacific (8:30 to 11:30 PM Eastern). Mornings Monday, Tuesday and Friday, 10:00 AM to 1:00 PM Pacific (1:00 to 4:00 PM Eastern). Afternoon groups are arranged at intake.

Will my employer find out?

No information goes to an employer without your written consent. Substance use treatment records are protected under 42 CFR Part 2 in addition to HIPAA.

How do I find out what my plan pays?

Send us the member ID and group number on your card, or call (805) 815-6777. We call Aetna, pull your out-of-network benefit and tell you the cost, usually the same business day.

Find out what your Compass Group USA plan pays.

A free benefit check and a short clinical screen. You get the level of care, the schedule and the cost before you agree to anything.

Check your benefits Or call (805) 815-6777

If you or someone you are with is in immediate danger, call or text 988 (the Suicide and Crisis Lifeline) or call 911. Shift Support Network is an outpatient program and is not an emergency service.