Mental health, New York

Virtual IOP in New York

An evening virtual intensive outpatient program for adults in New York: 15 group hours a week plus individual therapy, by secure video, with a clinician licensed in New York. Join from anywhere in New York, including New York City, Buffalo, Rochester and Albany.

At a glance

Care	Mental health intensive outpatient (IOP), adults 18 and over
Who can attend	Adults physically in New York during sessions
Clinician	Licensed in New York, confirmed at intake
Groups	Monday to Friday, 8:30 to 11:30 PM Eastern
Hours	15 group hours a week plus a weekly individual session
Accreditation	Joint Commission accredited for telehealth (HCO 750994)
Insurance	Out of network with commercial PPO plans; free benefit check first
Not eligible	Medicaid, Medicare, Kaiser and most HMO plans

Who it is for

Weekly therapy is not enough and depression, anxiety, trauma or mood symptoms keep getting worse
You are stepping down from a hospital stay, residential care or a PHP
You need structure five days a week but cannot stop working or leave home

Anyone needing crisis stabilization or inpatient care needs a different level of care, and we help you find it. Placement criteria: do I qualify for IOP. Conditions: depression, anxiety, trauma and PTSD, bipolar disorder, co-occurring substance use.

Insurance in New York

The Blue Cross Blue Shield plans in New York: Empire BlueCross BlueShield (Anthem), Excellus BlueCross BlueShield and Highmark Blue Cross Blue Shield of Western New York. Plans with a page here: Empire Plan (NYSHIP), New York Blue Cross Blue Shield plans, Marsh McLennan, New York Life, IBEW Local 1249 Insurance Fund, Aetna, Cigna, UnitedHealthcare and UMR, Anthem. All carriers: coverage. Cost: how much IOP costs.

How it works

A free benefit check, a short clinical screen, then your first group, usually within a few days. Details: virtual IOP explained, the schedule, IOP vs PHP, virtual vs in-person IOP.

Nearby states

Connecticut · Massachusetts · New Jersey · Pennsylvania · Vermont

Last reviewed October 28, 2026.

Common questions

New York questions

Is there a virtual IOP for mental health in New York?

Yes. Shift Support Network runs a virtual intensive outpatient program for adults that people in New York attend by secure video, with a clinician licensed in New York. There is no office to drive to.

What time are the groups in New York?

Monday to Friday, 8:30 to 11:30 PM Eastern. Afternoon groups are arranged at intake.

Does Blue Cross Blue Shield in New York cover virtual IOP?

Empire BlueCross BlueShield (Anthem), Excellus BlueCross BlueShield and Highmark Blue Cross Blue Shield of Western New York plans with an out-of-network behavioral health benefit often apply it to intensive outpatient care, including by telehealth. Shift is out of network, so we check your plan free and tell you the cost before you start. HMO plans usually do not pay out of network.

Does Shift treat substance use in New York?

Shift's substance use treatment is for people in California. In New York, Shift treats mental health, including co-occurring substance use that is not the main concern. If substance use is the main concern, we point you to a New York program, or call the SAMHSA National Helpline at 1-800-662-4357.

How many hours a week is it?

15 group hours a week, Monday to Friday, plus a weekly individual session with a licensed clinician. Most people stay eight to twelve weeks.

Can I keep working?

Yes. Groups run in the evening so people can keep a full-time job. Some people use FMLA for part of the program.

Find out if it fits, and what it costs.

A free benefit check and a short clinical screen. You get the level of care, the New York clinician, the schedule and the cost before you agree to anything.

Check your benefits Or call (805) 815-6777

If you or someone you are with is in immediate danger, call or text 988 (the Suicide and Crisis Lifeline) or call 911. Shift Support Network is an outpatient program and is not an emergency service.